Knowledge Management

In business, a well known phrase is knowledge is power. How do you acquire it? Better information can come from the use of creative techniques for acquiring, processing and distributing knowledge. As software and data evolve, two categories have emerged, structured and unstructured information.

Examples of structured information are enterprise resource planning, customer relationship management, Excel and ecommerce systems. Structured information is usually stored in a series of rows and columns organized according to a set of rules to provide an efficient means of storage and retrieval. Although structured, an issue sometimes exists within the efficiency of information between separate structured areas when the information often times is required to work together. Exchangedoc helps bring separate structured data together.

Examples of unstructured information include images, email, text and sound. These types of information can be stored in many ways. Basically, organizing unstructured data is the first step towards allowing unstructured data to be used. Tools to “tag” unstructured information within an environment can help make information more useful and smart when incorporated in a process and shared. Exchangedoc connects unstructured data with structured information when required.

Exchangedoc’s online (saas - software as a service) and open source solutions aid companies to staying on top of internal and external developments. Areas that can be explored include gathering points of current knowledge management initiatives. This can include customer and supplier facing portals via Exchangedoc. Ensuring integrity of information is maintained within Exchangedoc document management initiatives. Review sources of information from structured, unstructured, internal and external sources. Allow your staff to coordinate and conduct work together, more efficiently.

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